Contact us
Contact RozGamer.co.uk
Need a hand choosing a controller, tracking an order or sorting out a return? Email or message the RozGamer.co.uk team and we’ll help you get the right gear and get back to gaming.
Get in touch
Ways to Reach the RozGamer Team
Whichever way you choose, you’ll hear back from a real person who knows a DualSense from a Joy-Con. For anything about an existing order, email or the form works best because it gives us a written record to work from.
Opening hours
Mon–Fri, 9am–5:30pm
Messages sent outside these hours are picked up when we’re next open.
Online store
Serving the whole UK
We deliver to addresses across the United Kingdom. See delivery options.
Before You Get in Touch
Having these details ready means we can usually sort things out in a single reply.
- Your order number. You’ll find it in your order confirmation email.
- Your console or device model. For example PS5 Pro, Xbox Series S, Switch 2 or a Windows PC, as many accessories are model-specific.
- Photos or a short video for faulty items. Email them with your order number, showing the fault and any damage to the box.
- What you’ve already tried. Such as a different cable or USB port, or resetting the controller, so we don’t ask you to repeat it.
Send Us a Message
All fields are required unless marked optional.
Contact FAQs
Contacting RozGamer.co.uk: Common Questions
Quick answers about getting help, from reply times to returns. Anything else, just send us a message.
How quickly will RozGamer reply to my message?
We answer messages in the order they arrive during our opening hours (Mon–Fri, 9am–5:30pm). Anything sent in the evening or at the weekend is picked up when we’re next open. Including your order number and console model means we can usually give you a full answer first time.
Can you tell me if an accessory will work with my console?
Yes, and we’d much rather you asked than guessed. Choose “Product advice & compatibility” in the form, tell us your exact console model and the product you’re looking at, and we’ll check it for you. Our quick compatibility checks cover the most common questions, and every product in categories such as PlayStation accessories and Nintendo Switch accessories lists the models it supports.
How do I return an item or report a faulty product?
Get in touch first, choosing “Returns & refunds” or “Faulty item” and quoting your order number, and we’ll explain the next steps. For most online orders you have 14 days from delivery to cancel under the Consumer Contracts Regulations 2013. If something is faulty, the Consumer Rights Act 2015 normally gives you 30 days from delivery to reject it for a full refund. See Delivery & Returns for the full process, or Citizens Advice for a plain-English guide to your rights.
What should I include in my message, and what should I leave out?
Include your name, email address, order number if you have one, your console or device model and a clear description of what you need. Please never send full card numbers, passwords or account login details: we will never ask for them by email, phone or message. Our Privacy Policy explains how we look after your personal data, and the ICO sets out your rights under UK GDPR.
Ready to Find Your Next Upgrade?
Browse the full A to Z of gaming accessories at RozGamer.co.uk, sorted by platform with compatibility notes on every product.